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Frequently Asked Question
How to ask for the sample request through portal?

Kindly type www.medzlegal.co in browser and click on the “Sample” tab, type name, firm name, contact no., email ID and click on the samples which is required.

How much it cost for the medical chronology or other services?

Medical records review varies based on the number of pages, type of case, relevant details inclusion, complexity. We provide the accurate estimate based on the pages & complexity of the case, estimate cost will be provided using estimation tool for the requested services. Right service at right price!

Explain your estimation process.

Once we receive the medical records, our initial case screening team will do a quick case analysis and will be able to provide the work plan and estimate hours using estimation tool within a business day. The estimate depends on the case focus time period, quality of the medical records and the level of details available in the provided medical records. We will start the work only after your approval of the work plan and estimate pricing.

Are there any specific timings to clarify my doubts or to reach support team?

Our support team will work for 24 hours based on shift basis to support/clarify the doubts of our valuable customers.

How about the storage fee? Will you charge anything for that?

We do not charge any fee for portal as a service and its free of cost for our valuable customers.

How secure is my records?

We strictly follows HIPAA guidelines. We are using separate dedicated storage platform for each clients. It is secured and encrypted.

Who actually reviews the records?

Medical Chronologies and other support services are provided by Indian doctors/medical and paramedical professionals who have graduated from privileged UK/US universities and who are under current medical practice. We have a panel of MD physicians, nurses, therapist medical and other paramedical medical professionals to focus on different types of cases

What is the turnaround time?

Our usual turnaround time is 5 business days and we could also expedite the service as per need basis with no extra cost. Once we receive the medical records, our initial case screening team will do a quick case analysis and will be able to provide the work plan and estimate hours within a business day. The estimate depends on the case focus time period, quality of the medical records and the level of details available in the provided medical records. We will start the work only after your approval of the work plan and estimate pricing.

How do you comply with HIPAA?

We have proper physical, administrative, and technical safeguards in place to keep PHI and ePHI secure. We have the Zecure portal for secure file transfer and storage.

How to sign up on your portal?

Kindly type www.medzlegal.co in browser.
• Click on the “Login” tab in top of the website.
• In Login page. Kindly click on the “Sign Up” menu
• Kindly type Name, Firm Name, Email Id, Contact No., EIN, Password and Reconfirm your password.
• Kindly agree to the Terms & Conditions
• You will get the confirmation email to your registered email ID and click on to the link.
• Your Sign Up is confirmed.

Did not receive my email confirmation instructions. How to resend it?

• Kindly type www.medzlegal.co in browser.
• Click on the “Login” tab in top of the website.
• In Login page. Kindly click on the “Did not receive my email confirmation instructions” option
• You will get the confirmation email to your registered email ID and click on to the link.
• Your Sign Up is confirmed.

How to login on your portal?

• Kindly type www.medzlegal.co in browser.
• Click on the “Login” tab in top of the website.
• Type your email ID and password.

How to find/recover login ID and password?

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How to reset my password?

• Kindly type www.medzlegal.co in browser.
• Click on the “Login” tab in top of the website.
• In Login page. Kindly click on the “Forgot password” option.
• You will get the reset password email to your registered email ID and click on to the link.
• Reset your password

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